Privacy Policy
1. Introduction
Infare Travel Services LLP ("INFARE", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website at infare.club and our travel rate access services.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information you provide directly:
- Full name and contact details including mobile number and email address
- Travel preferences and destination information
- Booking details and traveller information
- Payment information processed through our payment partners
- Communications you send us via WhatsApp, email or contact forms
Information collected automatically:
- Device information and browser type
- IP address and approximate location
- Pages visited and time spent on our website
- Referring website or source
Information from third parties:
- Booking confirmations from our rate partners
- Payment status from payment processors
3. How We Use Your Information
We use the information we collect to:
- Process your TripPass or HotelPass purchase
- Source and confirm B2B rate bookings on your behalf
- Communicate with you about your bookings and account
- Send service updates, booking confirmations and receipts
- Respond to your queries and provide customer support
- Improve our services and website experience
- Comply with legal obligations
We do not use your information for unsolicited marketing without your consent.
4. Sharing Your Information
We share your information only as necessary to deliver our services:
Rate and booking partners: Hotels, airlines, attraction operators and tour providers require your traveller details to confirm bookings made at B2B rates.
Payment processors: Your payment information is shared with our payment partners (Razorpay or similar) solely to process transactions. We do not store card details on our servers.
Visa assistance partners: Where visa applications are processed through authorised partner agents, your documentation is shared with them as required for the application.
Legal requirements: We may disclose your information where required by law, regulation or legal process.
We do not sell your personal information to third parties.
5. Data Storage and Security
Your information is stored on secure servers. We use industry-standard measures to protect your data including encrypted connections (HTTPS) and access controls.
We retain your personal information for as long as your account is active or as needed to provide services. Booking records are retained for a minimum of 3 years for financial compliance purposes.
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information subject to legal retention requirements
- Withdraw consent for marketing communications
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at bookings@infare.club.
7. Cookies
Our website uses cookies to improve your browsing experience. These include:
- Essential cookies required for the website to function
- Analytics cookies to understand how visitors use our site
You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. Travellers under 18 must be accompanied by an adult subscriber.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For any questions about this Privacy Policy or our data practices, contact us at:
Infare Travel Services LLP
A70, Third Floor, Vipul World, Sector 48, Gurugram, Haryana 122018
Email: bookings@infare.club
WhatsApp: +91 99539 10110